Trusted by operations teams at

Four SeasonsAmanBanyan TreeSix SensesRafflesBelmondRosewood

One Dashboard. Every Guest.
Every Touchpoint.

Stop toggling between four systems before your first coffee. Concierge unifies spa bookings, room-service tickets, loyalty tiers, and checkout sentiment into one always-on command center.

app.concierge.io/dashboard

LIVE

Meridian Beach Resort

Feb 27, 2026 · 10:24 PM · 47 guests in-house

ALL SYSTEMS NOMINAL

Occupancy Rate

94.2%

+3.1%

Guest Satisfaction

9.4 / 10

+0.3

Open Tickets

−4 today

Upsell Revenue

$18,440

+$2,100

Active Guest Queue3 pending

Priya Nair

Rm 412 · Spa — 11:00 AM

Gold

James Whitmore

Rm 208 · Room Service ↑

Platinum

Sofia Andersson

Rm 601 · Checkout 12:00 PM

Silver

Sentiment Pulse

Very Positive62%

Positive24%

Neutral10%

Needs Attention4%

Guest Profiles

Every Guest. One Record.

Merge fragmented guest data from PMS, loyalty programs, and OTA bookings into a single, living profile that updates in real time.

Merge duplicate profiles in < 2 sAuto-detects and consolidates duplicate records from Booking.com, Expedia, and your PMS using fuzzy name + email matching.

360° history across 8 data sourcesSpa visits, room preferences, dietary restrictions, complaint history, and NPS scores unified in one scrollable timeline.

Behavioral tags update every 4 minutesAutomatically re-classifies guests (high-spender, repeat solo, family-peak) as new interaction data arrives during their stay.

Integrates with

Opera PMSMewsCloudbedsSalesforceMailchimp

Guest Profiles · 1,847 total

LIVE SYNC

Amara Osei

14 stays · NPS 9.8

Platinum

Lifetime spend$42,100

Kenji Watanabe

7 stays · NPS 9.1

Gold

Lifetime spend$18,340

Isabela Ferreira

3 stays · NPS 8.7

Silver

Lifetime spend$6,200

2 duplicate profiles detected— merge in < 2 s

Booking Engine Sync

Every Channel. One Source of Truth.

Consolidate reservations from every OTA and direct channel into a live queue your front desk team never has to reconcile manually.

Sync latency < 8 s across 12 channelsBooking.com, Expedia, Airbnb, and direct bookings reflect immediately in Concierge — no manual imports, no stale data.

Conflict detection triggers instant alertDouble-booking or rate-parity violations surface as a push notification before the guest reaches the front desk.

Pre-arrival tasks auto-dispatched 4 h outRoom prep, amenity placement, and welcome notes are assigned to staff automatically based on guest profile and booking type.

Integrates with

Booking.comExpediaAirbnbSiteMinderResNexus

Channel Sync · 40 bookings today↑ 8% vs yesterday

Direct18

Booking.com11

Expedia7

Airbnb4

Next Arrival

Ravi Krishnaswamy

Suite 801 · Check-in 3:00 PM

CONFIRMED

Sentiment Tracking

Hear Every Guest. Before They Leave.

Capture in-stay sentiment from messaging, front-desk interactions, and post-service surveys — and act on it while the guest is still on property.

Analyze sentiment from 14 behavioral signalsCombines in-app messages, WhatsApp threads, front-desk notes, and post-service scores into a single sentiment index per guest.

Escalation triggers in < 90 s of detectionWhen a guest signals frustration — even indirectly — the relevant department head receives an automated task with context.

Checkout sentiment predicts review score ±0.4The sentiment model correlates with TripAdvisor and Google review outcomes with 91% accuracy, giving you a recovery window before they post.

Integrates with

TripAdvisorGoogle ReviewsWhatsAppMedalliaQualtrics

Live Sentiment · 14 signals active

Pool area crowdedFacility

×3

Breakfast exceptionalF&B

×8

Spa staff attentiveWellness

×5

Check-in wait timeFront Desk

×2

⚠ Pool area: escalate to facilitiesauto-tagged

Staff Tasking

The Right Person. The Right Task. Right Now.

Replace walkie-talkies and WhatsApp group chats with a structured, priority-ranked task queue that routes work to available staff automatically.

Auto-dispatch triggered by 9 event typesCheckout, complaint, booking arrival, spa booking, and loyalty tier change each trigger pre-configured task templates without manager input.

Average task acknowledgment time: 47 sStaff on the Concierge mobile app receive push notifications with full context — room number, guest tier, and required action — in under a minute.

Shift handover summary generated in 3 sAt end of shift, a structured summary of open tasks, completed work, and unresolved guest issues is emailed to the incoming supervisor automatically.

Integrates with

HotSOSKnowcrossAliceSlackMS Teams

Staff Queue · 9 open tasks

Room 412 turndown + aromatherapy setupHIGH

→ Maria Santos · 8:45 PM

Champagne delivery — Suite 801 arrivalHIGH

→ Darius Cole · 2:55 PM

Spa amenities restock — Level 3MED

→ Yuki Tanaka · 10:00 AM

Auto-dispatched 3 tasks from checkout sentiment

Loyalty Automation

Turn Stay Data Into Upsell Revenue.

Loyalty isn't just points. Concierge uses behavioral signals to trigger personalized offers at the exact moment a guest is most likely to say yes.

Push offers triggered by 14 behavioral signalsRepeat spa visitor + 3+ nights remaining + Gold tier = automated spa upgrade offer with a single-tap accept in the guest app.

Average upsell revenue recovered: $2,100/weekProperties using Loyalty Automation report an average of $2,100 in incremental upsell revenue per week within 60 days of activation.

Tier re-evaluation runs every check-in/outLoyalty status updates instantly on each stay, so a guest crossing into Platinum receives an upgraded room before they unpack.

Integrates with

Infor HMSAgilysysMaestroStripeAdyen

Loyalty Engine · 1,345 members

AUTO

Platinum

142 members

$3,840

avg / stay

Gold

389 members

$1,920

avg / stay

Silver

814 members

$680

avg / stay

Offer Triggered

"Spa upgrade offer" → sent to 14 Gold members matching behavioral signal #7 (repeat spa visits + 3+ nights)

Projected uplift: +$2,100 this week

Live Sample Data

See It Live — Before You Install

This is real Concierge UI running on sample resort data. Touch every panel, watch events stream in, and prove the spec claims before committing to a download.

STREAMING